Refund policy
Placement is delivered immediately and is generally non-refundable. As an exception, a listing may be refunded in full within 24 hours of purchase provided it has not yet been outbid.
The 24-hour window
If you change your mind, email us within 24 hours of your payment and we will refund it in full, provided no other listing has since paid more than yours. Once your listing has been passed, the ranking below you depends on your total and we can no longer unwind it.
Always refunded
- Duplicate charges.
- Payments taken where the listing did not go live because of a fault on our side.
- Refunds we are required to make by law.
Not refunded
- Being outbid. This is the mechanic of the board, not a fault — and the money you have paid stays on your listing and still counts toward your total.
- The traffic a listing received. No level of traffic is promised, and click counts are published openly on each listing before you buy.
- Listings removed for breaching the content standards in our terms.
How to request one
Reply to your payment receipt, or contact us with the email address used at checkout. Approved refunds are returned to the original payment method and usually appear within 5–10 business days.
Before you dispute a charge
Please contact us first. We would far rather refund an unhappy customer directly than have you go through your bank, and we can usually resolve it the same day.